Refund policy

On hands items (ready to go)

-Returns and refunds are not allowed once purchased. All items final. 

-Replacements are only allowed if the product is damaged at least .5cm BEFORE transit.  

-Refunds can only be offered if the shipment is 4 weeks longer than the supposed date of shipment. Do not do chargeback, please reach out personally, and we will help you resolve the situation as best as we can. 

-If you have a missing item, contact us and we will get that resolve for you.

-Please note that you will have two (2) weeks to request any refunds or replacement after you received the product(s). 

 

Preorder items

-Cancellations can only be honor within the sale timeframe. Once sales end, we cannot cancel any items as they go straight to production after finalization with the digital product files.

-Replacements are only allowed if the product is damaged at least .5cm BEFORE transit.  

-Refunds can only be offered if the shipment is longer than 90 days AFTER the supposed date of shipment. Do not do chargeback, please reach out personally, and we will help you resolve the situation as best as we can. 

-If you have a missing item, contact us and we will get that resolve for you.

-Please note that you will have two (2) weeks to request any refunds or replacement after you received the product(s).